You’ll get the error if the wallet address you entered into the exchange does not match the withdrawal method you selected.

Before sending tokens from  the exchange to imToken, you need to know if imToken supports the token. If you transfer a token that is not supported by imToken, the exchange will show a successful withdrawal, but the assets in your wallet will not be credited.

We list the wallets supported by imToken and the corresponding withdrawal networks in the table below

Wallet

Withdrawal method

ETH Wallet

ETH, ERC20, ERC721

HECO Wallet

HECO, HRC20

BSC Wallet

BSC, BEP20

Polygon (Matic) Wallet

Matic

Fantom Wallet

FTM

Arbitrum Wallet

Arbitrum

Celo Wallet

Celo

Avalanche Wallet

AVAX C-Chain

Cronos Wallet

CRO

TRX Wallet

TRX, TRC10, TRC20

BTC Wallet

BTC, OMNI

ATOM Wallet

ATOM

EOS Wallet

EOS

CKB Wallet

CKB

BCH Wallet

BCH

LTC Wallet

LTC

KSM Wallet

KSM

DOT Wallet

DOT

XTZ Wallet

XTZ