You’ll get the error if the wallet address you entered into the exchange does not match the withdrawal method you selected.

Before sending tokens from  the exchange to imToken, you need to know if imToken supports the token. If you transfer a token that is not supported by imToken, the exchange will show a successful withdrawal, but the assets in your wallet will not be credited.

We list the wallets supported by imToken and the corresponding withdrawal networks in the table below

Wallet	Withdrawal method
ETH Wallet	ETH, ERC20, ERC721
HECO Wallet	HECO, HRC20
BSC Wallet	BSC, BEP20
Polygon (Matic) Wallet	Matic
Fantom Wallet	FTM
Arbitrum Wallet	Arbitrum
Celo Wallet	Celo
Avalanche Wallet	AVAX C-Chain
Cronos Wallet	CRO
TRX Wallet	TRX, TRC10, TRC20
BTC Wallet	BTC, OMNI
ATOM Wallet	ATOM
EOS Wallet	EOS
CKB Wallet	CKB
BCH Wallet	BCH
LTC Wallet	LTC
KSM Wallet	KSM
DOT Wallet	DOT
XTZ Wallet	XTZ