Last updated: 23 January 2025
imToken Pte. Ltd. (“imToken” “we”, “us” or “our”) is a software research and development company incorporated in Singapore in 2018 specializes in the R&D of blockchain technology including a decentralized wallet called imToken wallet (“Wallet” or “App”). imToken Wallet is a software tool that enables users to access and directly interact with blockchains and tokens using their Private Keys and additional functionalities that imToken Pte. Ltd. may add from time to time. The imToken Web is a web-based application utilizing Abstract Account (AA) wallet technology that enables users to access and directly interact with blockchains and tokens.
These Terms of Use ("Terms" or "Terms of Use") govern your access to and use of the Site (https://token.im) and any other imToken Website, imToken Web, Mobile App, APIs provided by us. This agreement is between us and you or the entity you represent.
By using the Website, imToken Web, Mobile App, or by indicating your acceptance of these Terms of Use through any available option such as clicking a link or button, or signing in the product, you agree to these Terms of Use and any additional terms provided by us. These Terms of Use shall become effective on the updated date stated in this agreement. You also consent to the handling of information as outlined in our Privacy Policy. If you do not agree to these Terms of Use, then you may not access or use the Product.
You represent and warrant that you are of legal age to use imToken in your jurisdiction and have the full legal capacity to enter into this agreement and be bound by its terms, and solely responsible for any liabilities you may incur as a result of using the imToken Wallet.
We reserve the right to modify or replace these Terms at our sole discretion at any time. The modified Terms will be effective immediately upon posting on our website or within the Wallet. Your continued use of imToken Wallet after the posting of the modified Terms constitutes your acceptance of the modifications.
We may, at our sole discretion, restrict or arrange access to certain features of the Wallet to stay exempt from licensing requirements in your jurisdiction.
imToken offers decentralized product which are largely different from banks, financial institutions and centralized platforms.
You understand and acknowledge that blockchain technology is a field of innovation where the laws and regulations may not be fully established or uniform in different jurisdictions. You may be faced with material risks including instability of technology.
You acknowledge that imToken does not exercise control or possession over your digital assets, Private Keys or Passkey, does not provide financial advice or make investment recommendations, and does not make any recommendations with respect to your choice of third party providers.
You acknowledge that after you create or import a wallet to imToken, your Keystore, Private Key or Passkey and Mnemonic Words are only stored on your mobile or hardware device and will not be stored on our servers.
You acknowledge that when you utilize a third-party password manager or authentication service like Passkey for imToken Web, Mobile App or other products, these credentials are managed exclusively by that third party. imToken does not store, manage, or have access to these external passwords or authentication methods.
You acknowledge that imToken provides access to third-party content and services, including but not limited to applications, DApps, or Smart Contracts, solely as a convenience. We do not control third-party content and services and we are not liable for any damage or loss resulting from the use of third-party content or services.
For any issues not covered in this Agreement, you shall comply with the announcements and relevant rules as updated by imToken from time to time.
It is also important that you review the entire “DISCLAIMER AND LIMITATION OF LIABILITY” section.
License Disclaimer: imToken is not currently regulated or licensed, and does not offer any regulated services in any jurisdiction, including but not limited to any financial or payment services regulated by the Monetary Authority of Singapore under the Payment Services Act 2019 in Singapore.imToken Mobile App, as a non-custodial wallet, offers the following core functionalities:
imToken Web offers the following core functionalities:
In certain functions made available on imToken Website, imToken Web or Mobile App, you may view, have access to, and may use the informational content, products, or services of one or more third parties (“Third Party Content” and “Third Party Services” respectively). In each such case, you agree that you view, access or use such content and services at your own discretion. imToken is not responsible or liable for any losses incurred due to your reliance on or use of any Third Party Content or Services.
You shall bear sole responsibility in safeguarding your mobile devices, Wallet Password, Private Key, Mnemonic Words, Keystore and any passwords or passkeys exclusively managed by third parties. We do not store the above information. You shall bear all risks, liabilities, losses, and expenses from fraud, loss of your device or wallet, or compromised security. Consequently, any issues related to any Third-Party Services, including but not limited to loss of access, data breaches, or service disruptions, are beyond the control and responsibility of imToken. While imToken strives to integrate seamlessly with various authentication methods, the accountability for these Third Party Services lies with their respective providers.
You shall pay attention and follow the instructions when executing transactions on blockchains. You understand that blockchain operations are irreversible. When you use imToken to transfer Tokens, you shall be solely responsible for the consequences of any mishandling of the transfer (including but not limited to wrong address, problems of the node servers selected by you), and for ensuring that your counterparty is a genuine person with full capacity for civil acts.
You shall check the official blockchain system or other blockchain tools when you receive an alert such as “transaction failed” or “mining overtime” in order to avoid repetitive transfer and associated expenses or losses.
You shall abide by applicable laws, and regulations in your respective jurisdictions when you use imToken or the DApps or the Smart Contracts on imToken. Before transacting with or via third parties, you shall read the terms of service, privacy policy, and other relevant documents and information of such Third Party Content and Services carefully to familiarize yourself with the counterparty, product information and relevant risks.
You shall access, download and install only the official and appropriate version of imToken Mobile App and imToken Web. We cannot ensure the operation or security of applications from unauthorized sources. Any loss resulting from using such an application or website is solely your responsibility.
You shall use imToken in a secured network environment and not on a jailbroken or rooted mobile device.
You shall be alert to online fraud when you use imToken. If you identify any suspicious activity or unauthorized access to your wallets or accounts, please notify us immediately of any breach of security or unauthorized use of your account.
To the extent that we determine, in our sole discretion, that it is necessary to verify your identification documents or other required documents, you shall cooperate with us to complete the verification promptly.
You need to pay “gas” or network fees when you transfer Tokens, the amount of which would be at your sole discretion and would be collected by the relevant blockchain network.
We may charge fees for certain features we make available to you. By using these features, you agree to pay all fees associated with these features. We reserve the right to change those fees at our sole discretion. You confirm that you will pay the fees charged by us in time (if applicable). We reserve the right to suspend the features when you fail to pay fees (if applicable).
When you use services provided by a third-party, you may be charged handling fees and/or service fees, which shall be subject to the fees collected by those third-parties, and the relevant information displayed on imToken is merely for your reference.
You shall bear all the applicable taxes and other expenses due on your transactions with imToken.
Developer Users are entitled to use officially publicised imToken OSC, conduct further development of programs, and download and use any patches or vulnerabilities solutions regarding imToken OSC.
When using imToken OSC, Developer Users acknowledge and agree that:
Developer Users shall carefully read and then agree with the relevant Open Source License (including without limitation, Apache’s Open Source License: http://www.apache.org/licenses/LICENSE-2.0.html) and our notices updated from time to time.
You acknowledge and accept that we may, at our sole discretion, provide only a part of the product functions for the time being, suspend certain product functions, or provide new Product Functions in the future. When we change our product functions, your continued use of imToken is deemed as your acceptance of these Terms of Use and revisions of these Terms of Use.
You understand that we may suspend the product functions under the following circumstances (or may completely terminate the product functions in connection with any of the following circumstances):
We may terminate your access to and use of the product functions, at our sole discretion, at any time and without notice to you.
You shall comply with all applicable laws and regulations of the country or area you reside and/or are domiciled in.You are not a Sanctions designated or Prohibited Person.
You shall not use imToken for any unlawful purposes or means, including but not limited to:
You understand and accept that you shall be responsible for any violation of law (including but not limited to the customs and/or tax regulations) or for breach of these Terms of Use by you and shall indemnify us against the losses, the third-party claims or administrative penalties against us incurred by such contravention, violation or breach, as well as reasonable legal and administrative costs, fees and expenses including reasonable attorney’s fees.
YOU ACKNOWLEDGE AND ACCEPT THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRODUCTS PROVIDED BY IMTOKEN IS PROVIDED ON AN “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS.
We shall not be liable for damages of any type, whether direct or indirect, arising out of or in any way related to your use or inability to use the Products. This includes damages allegedly arising from any of the following reasons:
You understand the importance of setting up a recovery key when using imToken Web. Failure to set up such a recovery method may lead to permanent account and asset loss due to device loss.
You understand that imToken is a software tool for accessing Tokens and is incapable of controlling the quality, security and legitimacy of any Third-Party Services, or the authenticity and accuracy of their information and their capabilities to fulfill the obligations under the agreements with you. You, at your sole discretion, decide whether to use the Third-Party Service. You understand that such transactions and corresponding contractual relationships are between you and your counterparty, instead of us. You bear the sole responsibility to carefully review the authenticity, legitimacy, and effectiveness of related information provided by any Third-Party Services before you decide to use them. In addition, you shall also assume all risks arising from the transactions between you and any third-party-developed exchanges.
You acknowledge that imToken may provide product to you and your counterparty simultaneously or may have affiliations or other interest relationships with the aforementioned parties. You agree to waive any actual or potential conflicts of interest and will not make claims against us on such a basis or burden us with additional responsibilities or duties of care.
We do not warrant that:
In any case, our total liability under these Terms of Use shall not exceed the greater of:
You are aware that imToken is only an application for you to manage your Tokens and to display transaction information. We do not provide legal, tax or investment advice. You should seek independent advice from professional legal, tax, and investment advisors. In addition, we shall not be liable for any investment loss, data loss etc. during your use of our product.
You understand that we may change our entry standards, limit the range and ways to provide product functions for specific users etc. at any time in accordance with applicable laws and regulations.
No Assignment: Subject to these Terms of Use, only you and no other person shall have the right to any claim against us in connection with use of the Products. You shall not assign, trade or transfer, or attempt to assign, trade or transfer your right to any such claim. Any such assignment or transfer shall be void and shall not impose any obligation or liability on or against us to the assignee or transferee.
Intellectual Property Rights: imToken is an application developed and owned by us. The intellectual property rights of any content displayed in imToken (including these Terms of Use, announcements, articles, videos, audios, images, archives, information, materials, trademarks or logos) are owned by us or the third-party licensors. You can only use the imToken applications and its contents for the purpose of holding and managing Tokens. In particular, without prior written consent (or permit from relevant Open Source License) from us or the third-party licensors, no one shall use, modify, decompile, reproduce, publicly disseminate, alter, distribute, issue or publicly publish the above mentioned applications and contents (including imToken OSC). These Terms of Use shall not entitle you to any intellectual property rights, including the rights in relation to the use, for any purpose, of any information, image, user interface, logos, trademarks, trade names, internet domain names or copyright in connection with us or the Products.
No Waiver: Any failure by us to enforce these Terms of Use or to assert any right(s), claim(s) or causes of action against you under these Terms of Use shall not be construed as a waiver of our right to assert any right(s), claim(s) or causes of action against you.
Entire Agreement: These Terms of Use include this imToken Terms of Use, imToken Privacy Policy, and other rules (including contents in the “Support” column) posted by us from time to time. Save for the imToken Privacy Policy which are incorporated in these Terms of Use, these Terms of Use contains the entire agreement and the understanding between you and us and supersedes all prior agreements, understandings or arrangements (both oral and written) in relation to the use of imToken products in connection thereto.
Taxes: The use of Products shall be exclusive of all taxes that are applicable to, arising from, or in connection to your use of the Products in any jurisdiction (“Tax Payable”).
You shall be responsible for determining any Tax Payable and declaring, withholding, collecting, reporting and remitting the correct amount of Tax Payable to the appropriate tax authorities. You shall be solely liable for all penalties, claims, fines, punishments, or other liabilities arising from the non-fulfilment or non-performance to any extent of any of your obligations in relation to the Tax Payable.
We shall not be responsible for determining any Tax Payable and declaring, withholding, collecting, reporting and remitting the correct amount of Tax Payable to the appropriate tax authorities.
Governing Law: These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore.
Jurisdiction: You shall fully understand and conform to the laws, regulations and rules in your jurisdictions which are relevant to use of the Products.
Regulatory Compliance: As regulatory requirements evolve, we may need to adapt and modify our product features to ensure compliance with changing requirements. In such cases, we will provide transparent and timely communication to all customers, outlining the changes and offering alternative solutions where necessary.
Dispute resolution: In the event of any dispute arising out of or in connection with these Terms of Use, including any question regarding its existence, validity or termination, the Parties shall first seek settlement of that dispute. In the event that such dispute is not resolved within a period of thirty (30) days from the commencement of such settlement process, such dispute shall be referred to and finally be resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator to be appointed by the Chairman of the SIAC. The language of the arbitration shall be English. Each of the Parties irrevocably submits to the non-exclusive jurisdiction of the courts of Singapore to support and assist the arbitration process pursuant to the foregoing of this paragraph, including if necessary the grant of interlocutory relief pending the outcome of that process.
Contracts (Rights of Third Parties) Act: The Contracts (Rights of Third Parties) Act (Chapter 53B) of Republic of Singapore, as may be modified, amended or supplemented from time to time, shall apply to this agreement. A person who is not a partyshall not have any rights whatsoever under these Terms of Use or to enforce these Terms of Use.
Severance: If any of part of these Terms of Use is rendered void, illegal or unenforceable by any legislation to which it is subject, it shall be rendered void, illegal or unenforceable to that extent and no further and, for the avoidance of doubt, the rest of these Terms of Use shall continue to be valid and in full force and effect.
Partial Invalidity: The illegality, invalidity or unenforceability of any provision of these Terms of Use under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision.
Translated versions of these Terms of Use: Translated versions of these Terms of Use (if any) are provided for your convenience, and are not intended to revise the English version of these Terms of Use. If there is any discrepancy between the English version and non-English version of these Terms of Use, this English version shall prevail.
Questions and comments: If you have any questions about these terms, your rights and obligations, your use of imToken Products, or any other matter, please contact us at [email protected].
Last updated: 23 January 2025
IMTOKEN PTE. LTD. (“imToken” “we”, “us” or “our”) respects and protects the privacy of Users (“you”, “your” or “Users”) and User control over data. imToken minimizes the collection of personal information due to the nature of decentralization and we do not collect your private keys in any circumstances. When deemed necessary to provide you with a greater user experience, imToken may collect, use, disclose and process your personal information, in accordance with this Privacy Policy (“Policy”) when you:
Any discrepancy between the definitions of any defined term used in this Policy and the imToken Terms of Use, the definition of any defined term used in this Policy shall prevail.
By providing us with your personal information, you consent to our collection, use, disclosure (including transfer) and processing of your personal information in accordance with this Policy. PLEASE DO NOT PROVIDE ANY PERSONAL INFORMATION TO US IF YOU DO NOT ACCEPT THIS POLICY.
Our applications may link to third-party websites, apps, or smart contracts not managed by us. These links are for your convenience. When using third-party services, imToken's Terms of Use and this Policy will no longer apply.
We reserve the right to update this Policy online from time to time, without notice to you, and the revised Policy will come into effect and supersede the older versions once posted on our Website or Applications. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. The revised Policy will apply to personal information provided to us previously. IN PARTICULAR, IF YOU DO NOT ACCEPT THE REVISED POLICY, PLEASE IMMEDIATELY STOP YOUR USE OF THE WEBSITE AND APPLICATIONS, AS YOUR CONTINUED USE OF OUR WEBSITE OR APPLICATIONS WILL BE REGARDED AS YOUR ACCEPTANCE OF THE REVISED POLICY.
While we minimize the collection of personal information, in order to satisfy your needs or requests for specific product functions, we may collect personal information including but not limited to your name and contact details such as telephone number, email address, or any additional personal information.
We do not collect financial payment or banking information, however, certain features provided by third-parties may necessitate you submitting this information.
We collect, use or disclose your personal information for one or more of the following purposes:
We generally rely on personal information provided by you (or your authorised representative). In order to ensure that your personal information is current, complete and accurate, please update us if there are changes to your personal information by informing our Data Protection Officer at: [email protected].
You are entitled to control your personal information provided to imToken. You are also responsible for ensuring that all personal information that you provide to us is true, accurate and complete. Our applications may provide features for you to exercise the controls mentioned under this section. In other cases, if you want to exercise these controls, please contact our Data Protection Officer at: [email protected]. We will respond to your request as soon as reasonably possible.
If you choose not to provide us with the personal information we require, it may not be possible for you to use the Applications or for us to contact you, or provide products or support which you need from us.
In order to provide the Product Services, and with better and more secure experience, we must share your personal information in certain cases. This includes sharing your personal information within our Group Entities, with our Service Providers and the other third parties. We do not sell, trade or otherwise transfer your personal information to third parties without your consent.
We use Automatic Data Collection Technologies on our Applications. Examples of such technologies include:
We are committed to protecting the security of your personal information. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, use, alteration, destruction, or accidental loss. These measures include:
In the event of a data breach that poses a high risk to the rights and freedoms of individuals, we will promptly notify the affected individuals and the Personal Data Protection Commission (PDPC) as required by applicable laws and regulations. The notification will include details about the nature of the breach, the types of personal data affected, and the steps we are taking to mitigate the impact of the breach.
We will cease to retain your personal information, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
We may retain your personal information for as long as it is needed in relation to a legal claim, complaint, litigation or regulatory proceedings, in line with imToken’s data retention policy requirements.
IMTOKEN PTE. LTD.
(Company Registration Number: 201800958N)