Common QuestionsHow to claim forked Ethereum tokens with imTokenFAQ for the Ethereum merge How to withdraw assets from Huobi to imToken?Error “Invalid address” when sending tokens from exchange to walletError “invalid”or “incorrect length” when importing mnemonicWhat if the transfer is successful but the other party did not receive it?Why is the fiat value of my token not showing?What should I do if I forget my password?What should I do if my assets are stolen?imToken FAQs (Part 1)imToken FAQs (part 2)imToken FAQs (part 3)imToken FAQs (Part 4)
ETH WalletWhat if I received a transaction notification but the token does not display?Imported or restored wallet, but the assets are missing?What should I do if the transfer shows "Unsubmit"?What should I do if my transaction fails?Error “Insufficient ETH for transaction fee” when transferringTransaction UnsubmitTransaction Dropped & ReplacedWhat should I do if I transfer tokens to a wrong address？Why can’t I find a token when searching its name?What if imToken can't receive my assets?Why are some tokens marked as _UNKNOWN?What should I do if I sent a token that is not supported by imToken?
TRX WalletHow to activate your TRX wallet?Why can't I add or hide tokens on the asset page of TRX Wallet?Transaction failed or get an error “Not enough TRX or bandwidth for transfer” when transferringHow to get bandwidth and energy?Why does my bandwidth remain zero?Transaction still failed after freezing TRXUSDT transfer failed but no coins returnedWhy would I receive airdrops of scam tokens in TRX wallet?Error “Account does not exist” when freezing tokensGet a note “This address is not activated” when transferring
FIL / ATOM WalletWhat should I do if my Filecoin (FIL) transfer fails?What should I do if my Filecoin (FIL) transfer shows "Pending"?What’s the memo when transferring ATOM from an exchange to imToken?Why are ATOM transfer and staking functions not available?
Layer2 / EVMI sent tokens from zkSync wallet to exchanges, but they doesn’t show up in my accountHow long does it take to send tokens from ETH wallet to zkSync wallet?How long does it take to withdraw tokens from zkSync wallet to ETH wallet?What tokens does zkSync wallet support?Why is the fee still relatively high when depositing to or withdrawing from zkSync wallet?Why are the fees so high in these scenarios?Why do I need to approve when depositing ERC20 tokens to zkSync wallet?
BTC / BCH / LTC WalletHow to convert BTC in my BTC wallet to USDT?How to redeem BTC with imBTC or WBTC?Why does the balance of my BTC wallet and the balance on the block explorer not match?Can I receive Omni-USDT using BTC child address?Can I transfer BTC between legacy address, SegWit address and native SegWit addresses?How to use BTC child address to receive assets?Error “BTC balance is insufficient” when transferring USDTWhy is the BTC transaction "pending"?How to export the private key of BTC child addressBTC balance is zero after importing other wallets' mnemonic into imTokenHow to switch the Bitcoin address format?Error “Invalid Wallet Address” when withdrawing BCH from exchange to walletWhat should I do if I sent BCH to a BTC address starting with “3”How to use BCH wallet transfer and receive tokens?Error “Incorrect address” when transferring LTC
DOT / KSM WalletError “Request timeout, please check your connection and try again” when transferring KSM or DOTMy DOT wallet balance turns zero after a transfer, why?I have unbound my DOT, why does it still show locked?I have waited for 28 days for DOT unbinding, why is it not yet received?Why am I not getting DOT staking rewards?What is Tip？Error “Invalid Transaction: Inability to pay some fees” when unbinding KSM
CKB / EOS / XTZ WalletHow to use CKB wallet to transfer tokens?How to use Tezos (XTZ) wallet to transfer funds?How do I transfer EOS tokens from my ETH address?How to Create an EOS WalletError “Insufficient CPU” when transferring EOSWhy do I have to pay for an EOS account?Failed to create an EOS account